The Mod Labs
Questions & Answers
Find answers about shipping, products, and orders. Choose a category below to get started.
Below are some common questions about our products
Can I adjust the strap size?
Every watch order includes a bracelet-adjustment tool kit. Use it with the bracelet adjustment guide, or contact us if you need help.
What movements do you use?
NH-series movements are automatic. VK63 is a meca-quartz chronograph movement.
Do they have any type of warranty?
Our watches include a 2-year limited warranty for manufacturing defects in materials and workmanship. Read our Warranty Policy for details or contact us if you need help.
Can I remove Seiko logo?
Some models may be available without a Seiko-branded dial. Contact us before ordering to confirm the options for the watch you’re interested in.
I like a watch, but i want another strap / dial.
If you want a different strap or dial, contact us before ordering. We’ll confirm whether the requested option is available for that model.
Are you affiliated with Seiko?
The Mod Labs is independent and is not affiliated with or endorsed by Seiko Watch Corporation. Our watches use Seiko movements with aftermarket components; the movement varies by model.
Can I customise my own watch?
Our online watch builder is not available yet. For now, choose from the options shown on each product page. If you have another combination in mind, contact us before ordering and we’ll confirm what is available.
Are they waterproof?
Water-resistance details vary by model. Check the product page and care instructions for the specific watch, and avoid swimming or diving unless the product page explicitly says it is suitable.
What is a Seiko Mod?
A Seiko mod is a custom-assembled watch using a Seiko movement and aftermarket components. Our models use NH-series automatic movements or the VK63 meca-quartz chronograph movement, depending on the product. The Mod Labs is independent and is not affiliated with or endorsed by Seiko Watch Corporation.
Below are some common questions about shipping, returns, and exchanges
Shipping time
Each watch is made to order. Please allow 2–3 business days for production, testing and preparation before dispatch. Tracked delivery is estimated at 7–10 business days after dispatch. Courier and customs delays may affect delivery times. Read our Shipping Policy for details.
Do you ship overseas?
We offer tracked worldwide shipping to supported destinations, and shipping costs are covered by us. Delivery times vary by destination. See our Shipping Policy for details.
Will I need to pay import taxes in my country?
Our Shipping Policy states that customs duties, import taxes and local fees are included in the item price or shipping cost. Import rules vary by destination, so contact us if you have a question about your order.
How can I track my order?
Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.
If you don’t see the email in your inbox, please check your spam or junk folder. If you still can’t find it, use this link to access your tracking information.
Below are some of are common questions about orders
Where is my order confirmation?
Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 24 hours, please contact us via email to check if there was an issue with your order.
Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.
Can I cancel my order?
There is a short period between placing your order and beginning its processing. If you contact us via email immediately after placing your order, we may be able to cancel it before it is processed.
Please note that orders can only be canceled within 24 hours of placement. If you contact us after this period, your order will already be in processing or shipping, but you still have the option to return it once it is delivered.
Can I exchange or return my watch?
All watches, including custom-built watches, may be returned within 14 days of delivery if unused and in their original condition, with packaging and included items. Returns are free; contact us before sending your watch back so we can provide a prepaid return label. This does not affect your statutory rights if an item is faulty or misdescribed. See our Refund Policy for the full terms.
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